HELPline Satisfaction Survey | Project Help Naples Inc.

1. Your satisfaction with our system for handling your call.

2. The volunteer created a comfortable and open path for communication.

3. The volunteer clearly understood the problem presented.

4. The volunteer made sure you were safe.

5. The volunteer suggested alternatives but allowed you to make your own decision.

6. At the conclusion of the phone call, you had options and felt more empowered to take advantage of those options.

7. The referrals you received were appropriate and accurate.

8. The volunteer was easy to understand.

9. The volunteer was professional and courteous.

Please include any additional comments or feedback about the volunteer you spoke with or our program in general.