Salary range $42,000-$45,000
About us
Founded in 1986, Project HELP is Collier County’s certified sexual assault and victim services
center. We provide free, confidential, trauma-informed support to survivors of sexual assault,
human trafficking, child abuse, and all other crimes—as well as to families experiencing
traumatic loss due to a crime. Our team responds with dignity, compassion, and professionalism
to help survivors regain safety, stability, and hope.
What we do
24/7 crisis helpline & response for sexual assault survivors
Forensic exams for sexual assault survivors
Ongoing advocacy, safety planning, and case management
Criminal & civil justice advocacy and court accompaniment
Sudden death notification and support
Individual and group counseling/therapy for all victims of crime
Grief counseling for survivors of traumatic loss
Guidance through the criminal/civil justice systems
Assistance with victim compensation and referrals for medical care, temporary housing,
clothing, and employment resources
Information and referral to community partners
Case management and coordination for additional services such as temporary housing,
medical care, clothing and job assistance
Project HELP is an equal opportunity employer committed to a diverse, inclusive, and survivor-
centered workplace. If you’re mission-driven and ready to make a meaningful impact in our
community, we’d love to hear from you.
Position Summary
The Administrative Assistant & Advocate/Counselor plays a dual role in supporting both the
day-to-day operations of the agency and the delivery of direct victim services. This position
serves as the first point of contact for survivors and community members, provides
compassionate advocacy and crisis intervention, and assists with administrative and program
support to ensure smooth operations and quality client care.
Essential Duties & Responsibilities
Administrative Support
Serve as the primary front-desk contact, greeting clients and visitors in a compassionate,
trauma-informed manner.
Answer and route calls through the 24/7 helpline and office phone system.
Maintain organized front-office operations, lobby area, and client resource materials.
Provide administrative support to the CEO, CFO, and program directors as assigned.
Assist with scheduling, data entry, document preparation, and monthly statistical
reporting.
Support coordination of outreach events, community partnerships, and agency
communications.
Victim Advocacy & Direct Service
Provide crisis intervention, emotional support, and advocacy to victims of crime,
including survivors of sexual assault, sudden death, or other trauma, in accordance with
Marsy’s Law and all grant requirements.
Facilitate intake, safety planning, and referrals to appropriate community resources.
Accompany survivors to court hearings, injunction filings, or forensic exams as needed.
Participate in SART (Sexual Assault Response Team) and SDRT (Sudden Death
Response Team) rotations, providing 24/7 on-call coverage on a shared schedule.
Respond to community crises as needed and represent Project HELP during emergency
response events.
Maintain accurate and confidential client files, statistics, and documentation consistent
with grant compliance standards.
Provide services and outreach in Immokalee, Golden Gate, East Naples, and surrounding
communities.
Participate in the on-call rotation (MOD/SART) to provide crisis response after hours on
a shared schedule.
Collaboration & Community Support
Work collaboratively with law enforcement, hospitals, and other service providers to
ensure a coordinated, survivor-centered response.
Maintain positive relationships with community agencies and partners to enhance service
delivery.
Travel throughout Collier County (Naples, Immokalee, Marco Island) as needed for
client support or outreach.
Knowledge, Skills, and Abilities
Deep empathy, emotional resilience, and the ability to support individuals in crisis with
compassion and professionalism.
Excellent organizational, multitasking, and communication skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Publisher.
Ability to type accurately (minimum 35 WPM) and manage detailed documentation.
Strong interpersonal skills with the ability to work independently and as part of a team.
General knowledge of the criminal justice system and victims’ rights preferred.
Team-oriented, mission-driven, and proactive in building both client and community
relationships.
Commitment to confidentiality, ethics, and trauma-informed care.
Completion of Florida advocacy certification/training may be required (can be obtained
after hire).
Reliable transportation, valid driver’s license, and current auto insurance required.
Must successfully complete a Level II background screening through the Department of
Homeland Security.
Valid Florida driver’s license and reliable transportation required.
Work Environment
Preferred Monday-Friday 9:00am-5:00pm schedule
Combination of office, field, and community-based work.
Requires occasional evenings and weekends for crisis response, events, and outreach.
Must be available for rotating on-call coverage (SART/SDRT).
Compensation & Funding
This is a grant-funded position, designed to strengthen both program services and organizational
sustainability. The role directly supports the agency’s mission by ensuring that every dollar
raised translates into meaningful services for survivors.
Why This Role Matters
This position bridges heart and strategy — offering immediate support to survivors while helping
build the resources that ensure Project HELP can continue serving the community for years to come. The successful candidate will embody compassion, creativity, and a commitment to
impact.