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HELPline Satisfaction Survey
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Welcome
About Us
-PHI Board Members
Sexual Assault Victim’s Programs
Victim Service & Bereavement Programs
-Support Groups
-Community Awareness &
Education Activities Programs
-Crime Victim’s Programs
Get Involved
News
Contact Us
Mission Statement
Project Help Calendar
HELPline
-HELPline Satisfaction Survey
Documents
Resources
HELPline Satisfaction Survey
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HELPline
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HELPline Satisfaction Survey
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1. Your satisfaction with our system for handling your call.
Poor
Fair
Good
Excellent
2. The volunteer created a comfortable and open path for communication.
Poor
Fair
Good
Excellent
3. The volunteer clearly understood the problem presented.
Poor
Fair
Good
Excellent
4. The volunteer made sure you were safe.
Poor
Fair
Good
Excellent
5. The volunteer suggested alternatives but allowed you to make your own decision.
Poor
Fair
Good
Excellent
6. At the conclusion of the phone call, you had options and felt more empowered to take advantage of those options.
Poor
Fair
Good
Excellent
7. The referrals you received were appropriate and accurate.
Poor
Fair
Good
Excellent
8. The volunteer was easy to understand.
Poor
Fair
Good
Excellent
9. The volunteer was professional and courteous.
Poor
Fair
Good
Excellent
Please include any additional comments or feedback about the volunteer you spoke with or our program in general.
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